App support: login, audio and purchases
Try these checks before sending a support request: sign-in, audio and recording permissions, purchases, and restoring access on a new or reset device.
Recording does not start
Tap the microphone to start and allow microphone access if asked; the permission request is not recording time. Speak once recording starts, then tap Stop. In the translator, review the transcribed text before tapping Translate. If nothing happens, check microphone permission in device settings and close another app using the microphone. A technical error is not a judgment of your pronunciation; retry or use the available skip option in an exercise.
Plans or premium access are missing
Check your connection and that you are using the expected app and account. Try the app’s restore-purchases option for a store purchase. Do not clear guest data or reinstall as a first step: that can make the guest identity harder to recover.
Report a persistent problem
Send the app version, device and the exact steps. Do not make another purchase merely to resolve an access problem.
Learn French from France for everyday life
Learn French from France with practical dialogues, clear explanations and free guides. Practise greetings, café orders and travel phrases with exercises.
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